When the max attempts exceeds one, how is an exception revived in the work queue?

When the maximum attempts exceed one, reviving an exception in the work queue is accomplished by cloning the item and re-inserting it into the queue. This method allows the same item to be processed again, either automatically or manually, depending on the business logic defined in the Blue Prism process. Cloning creates a fresh instance of the original queue item, enabling it to be handled without the status of prior attempts affecting its re-processing.

This approach is particularly useful because it helps to maintain a clear history of processing attempts while enabling the possibility of different handling strategies on the cloned item. Also, the cloning process ensures that any modifications or additional information that may be relevant for diagnosis or future processing are preserved in the new instance.

By contrast, other choices do not facilitate the desired outcome as effectively. Sending a notification to an operator does not address the issue of actually reattempting the processing of the queue item. Deleting the problematic item removes it from the queue entirely, which means it cannot be processed again, thus not allowing for resolution of the exception. Escalating the issue to a supervisor might bring attention to the problem, but it does not directly rectify the status of the item in the queue for reprocessing.