What action should be taken if a process fails to release a lock properly?

When a process fails to release a lock properly in Blue Prism, manually releasing the lock in System Manager is the appropriate action. This is because System Manager provides direct access to manage locks and the overall process environment within Blue Prism. If a process encounters an unexpected failure or crash, it might leave resources locked, preventing subsequent processes from executing. By manually releasing the lock, you effectively restore access to those resources, allowing other processes to continue without unnecessary delays.

Restarting the Resource PC or notifying IT support may be more drastic measures that could disrupt other processes and are not necessary for resolving a lock issue. Running a diagnostic tool might offer insights into the problem but does not directly address the locking situation. Therefore, taking the action to manually release the lock is the most efficient and effective method for restoring proper functionality in Blue Prism.